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Process, Delivery & Shipping

Process

Many of our items are handmade to order, please allow 3-7 business days for your order to be processed, although most orders are processed and posted within 2-3 days. If you need your item by a particular date and require a faster process, please enquire by emailing info@newgoldauras.com. In rare circumstances, the design of some hand made beaded pieces may vary due to stock availability.

Shipping 

Worldwide shipping available. The postage & packaging costs are calculated to consider the materials included and the weight of your order.

Royal Mail does not cover/insure jewellery items unless posted via Special Delivery (UK) or Tracked (Europe & Everywhere else), so we do advise selecting these shipping options for cover and protection for potential loss or damages.

If you decide on one of the other standard shipping options that Royal Mail does not cover/insure; if any items are delayed, damaged or lost (due to the mistake of Royal Mail or any postal/shipping service being used outside of the UK) it is down to us and the customer to come to some form of agreement/compensation. We are not obliged to replace or refund your item, however your happiness is important to us so we will do our absolute best to ensure any issues are resolved.

Shipping Options Available

UK

  • Royal Mail Signed For – 1st Class – (Requires a signature on arrival from you to ensure the safe delivery your item but does not cover for loss or damages)
  • Royal Mail Special Delivery – Covers up to £500 for loss or damages – (We recommend this shipping option for full protection/cover)

 

EUROPE

  • Standard International
  • International Tracked – Covers up to £50 for loss or damages – (We recommend this shipping option for full protection/cover)

 

EVERYWHERE ELSE

  • Standard International
  • International Tracked & Signed – Covers up to £50 for loss or damages – (We recommend this shipping option for full protection/cover)

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